Privacy Policy

Last updated: June 1, 2026

Raptor FM Ltd (“Raptor FM”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.

1. Information We Collect

Personal information you provide: name, email address, phone number, company name, job title when you register, request a demo, or contact us.

Usage data: IP address, browser type, pages visited, time spent, referring URL, collected automatically via cookies and analytics.

Platform data: work orders, assets, documents, and other operational data you input into the Raptor FM platform.

2. How We Use Your Information

  • To provide and maintain the Raptor FM platform
  • To process your demo requests and enquiries
  • To send product updates and marketing communications (with your consent)
  • To analyse usage patterns and improve our services
  • To comply with legal obligations

3. Legal Basis (GDPR)

We process personal data under the following lawful bases: consent, contractual necessity, legitimate interests, and legal obligation. You may withdraw consent at any time.

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers (hosting, email, analytics) under data processing agreements
  • Law enforcement when required by law
  • Business successors in the event of a merger or acquisition

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. Contact and demo form data is retained for 24 months. You may request deletion at any time.

6. Your Rights

Under GDPR, you have the right to: access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. Contact us at privacy@facilityos.co.uk to exercise these rights.

7. Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), and regular security audits. Our infrastructure is hosted on SOC 2 Type II certified providers.

8. International Transfers

Data may be processed outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses.

9. Contact Us

For privacy enquiries: privacy@facilityos.co.uk

Raptor FM Ltd, 71–75 Shelton Street, London WC2H 9JQ, United Kingdom